{"id":53610,"date":"2025-12-19T19:28:33","date_gmt":"2025-12-19T18:28:33","guid":{"rendered":"https:\/\/promochaudiere.be\/?page_id=53610"},"modified":"2025-12-19T19:28:33","modified_gmt":"2025-12-19T18:28:33","slug":"politique-de-retour-remboursement","status":"publish","type":"page","link":"https:\/\/promochaudiere.be\/nl\/politique-de-retour-remboursement\/","title":{"rendered":"Politique de retour &#038; remboursement"},"content":{"rendered":"<h2 data-start=\"291\" data-end=\"302\">1. Objet<\/h2>\n<p data-start=\"304\" data-end=\"495\">La pr\u00e9sente politique de retour et de remboursement d\u00e9finit les conditions applicables aux retours de produits achet\u00e9s sur le site <strong data-start=\"435\" data-end=\"454\">Promo Chaudi\u00e8re<\/strong>, exploit\u00e9 par <strong data-start=\"469\" data-end=\"494\">Sustainable Built SRL<\/strong>.<\/p>\n<hr data-start=\"497\" data-end=\"500\" \/>\n<h2 data-start=\"502\" data-end=\"529\">2. Droit de r\u00e9tractation<\/h2>\n<p data-start=\"531\" data-end=\"754\">Conform\u00e9ment \u00e0 la l\u00e9gislation europ\u00e9enne, le client dispose d\u2019un <strong data-start=\"596\" data-end=\"640\">d\u00e9lai de quatorze (14) jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception de sa commande pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif.<\/p>\n<p data-start=\"756\" data-end=\"848\">La demande de r\u00e9tractation doit \u00eatre adress\u00e9e par e-mail \u00e0 :<br data-start=\"816\" data-end=\"819\" \/>\ud83d\udce7 <strong data-start=\"822\" data-end=\"848\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"824\" data-end=\"846\">info@promochaudiere.be<\/a><\/strong><\/p>\n<hr data-start=\"850\" data-end=\"853\" \/>\n<h2 data-start=\"855\" data-end=\"881\">3. Conditions de retour<\/h2>\n<p data-start=\"883\" data-end=\"953\">Pour \u00eatre accept\u00e9, le retour doit respecter les conditions suivantes :<\/p>\n<ul data-start=\"954\" data-end=\"1235\">\n<li data-start=\"954\" data-end=\"1018\">\n<p data-start=\"956\" data-end=\"1018\">le produit doit \u00eatre <strong data-start=\"977\" data-end=\"998\">neuf, non utilis\u00e9<\/strong> et en parfait \u00e9tat,<\/p>\n<\/li>\n<li data-start=\"1019\" data-end=\"1103\">\n<p data-start=\"1021\" data-end=\"1103\">le produit doit \u00eatre retourn\u00e9 dans son <strong data-start=\"1060\" data-end=\"1083\">emballage d\u2019origine<\/strong>, complet et intact,<\/p>\n<\/li>\n<li data-start=\"1104\" data-end=\"1180\">\n<p data-start=\"1106\" data-end=\"1180\">aucun montage, installation ou mise en service ne doit avoir \u00e9t\u00e9 effectu\u00e9,<\/p>\n<\/li>\n<li data-start=\"1181\" data-end=\"1235\">\n<p data-start=\"1183\" data-end=\"1235\">le retour doit \u00eatre accompagn\u00e9 de la preuve d\u2019achat.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1237\" data-end=\"1302\">Tout produit ne respectant pas ces conditions pourra \u00eatre refus\u00e9.<\/p>\n<hr data-start=\"1304\" data-end=\"1307\" \/>\n<h2 data-start=\"1309\" data-end=\"1355\">4. Produits exclus du droit de r\u00e9tractation<\/h2>\n<p data-start=\"1357\" data-end=\"1456\">Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, le droit de r\u00e9tractation ne s\u2019applique pas notamment :<\/p>\n<ul data-start=\"1457\" data-end=\"1675\">\n<li data-start=\"1457\" data-end=\"1514\">\n<p data-start=\"1459\" data-end=\"1514\">aux produits <strong data-start=\"1472\" data-end=\"1513\">fabriqu\u00e9s sur mesure ou personnalis\u00e9s<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1515\" data-end=\"1556\">\n<p data-start=\"1517\" data-end=\"1556\">aux produits <strong data-start=\"1530\" data-end=\"1555\">desceller ou utilis\u00e9s<\/strong>,<\/p>\n<\/li>\n<li data-start=\"1557\" data-end=\"1600\">\n<p data-start=\"1559\" data-end=\"1600\">aux produits install\u00e9s ou mis en service,<\/p>\n<\/li>\n<li data-start=\"1601\" data-end=\"1675\">\n<p data-start=\"1603\" data-end=\"1675\">aux produits non retournables pour des raisons d\u2019hygi\u00e8ne ou de s\u00e9curit\u00e9.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1677\" data-end=\"1680\" \/>\n<h2 data-start=\"1682\" data-end=\"1707\">5. Proc\u00e9dure de retour<\/h2>\n<p data-start=\"1709\" data-end=\"1840\">Avant tout retour, le client doit obligatoirement contacter le service client par e-mail afin d\u2019obtenir les instructions de retour.<\/p>\n<p data-start=\"1842\" data-end=\"1893\">Aucun retour ne sera accept\u00e9 sans accord pr\u00e9alable.<\/p>\n<hr data-start=\"1895\" data-end=\"1898\" \/>\n<h2 data-start=\"1900\" data-end=\"1921\">6. Frais de retour<\/h2>\n<p data-start=\"1923\" data-end=\"1981\">Les <strong data-start=\"1927\" data-end=\"1973\">frais de retour sont \u00e0 la charge du client<\/strong>, sauf :<\/p>\n<ul data-start=\"1982\" data-end=\"2070\">\n<li data-start=\"1982\" data-end=\"2032\">\n<p data-start=\"1984\" data-end=\"2032\">erreur de livraison imputable \u00e0 Promo Chaudi\u00e8re,<\/p>\n<\/li>\n<li data-start=\"2033\" data-end=\"2070\">\n<p data-start=\"2035\" data-end=\"2070\">produit d\u00e9fectueux ou non conforme.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2072\" data-end=\"2148\">Dans ces cas, les frais de retour seront pris en charge par Promo Chaudi\u00e8re.<\/p>\n<hr data-start=\"2150\" data-end=\"2153\" \/>\n<h2 data-start=\"2155\" data-end=\"2174\">7. Remboursement<\/h2>\n<p data-start=\"2176\" data-end=\"2229\">Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9 :<\/p>\n<ul data-start=\"2230\" data-end=\"2504\">\n<li data-start=\"2230\" data-end=\"2301\">\n<p data-start=\"2232\" data-end=\"2301\">le remboursement sera effectu\u00e9 dans un d\u00e9lai maximum de <strong data-start=\"2288\" data-end=\"2300\">14 jours<\/strong>,<\/p>\n<\/li>\n<li data-start=\"2302\" data-end=\"2396\">\n<p data-start=\"2304\" data-end=\"2396\">le remboursement sera r\u00e9alis\u00e9 via le <strong data-start=\"2341\" data-end=\"2367\">m\u00eame moyen de paiement<\/strong> utilis\u00e9 lors de la commande,<\/p>\n<\/li>\n<li data-start=\"2397\" data-end=\"2504\">\n<p data-start=\"2399\" data-end=\"2504\">les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf en cas d\u2019erreur imputable \u00e0 Promo Chaudi\u00e8re.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2506\" data-end=\"2509\" \/>\n<h2 data-start=\"2511\" data-end=\"2553\">8. Produits d\u00e9fectueux ou non conformes<\/h2>\n<p data-start=\"2555\" data-end=\"2702\">En cas de r\u00e9ception d\u2019un produit d\u00e9fectueux ou non conforme, le client doit contacter le service client dans les meilleurs d\u00e9lais, en fournissant :<\/p>\n<ul data-start=\"2703\" data-end=\"2761\">\n<li data-start=\"2703\" data-end=\"2733\">\n<p data-start=\"2705\" data-end=\"2733\">une description du probl\u00e8me,<\/p>\n<\/li>\n<li data-start=\"2734\" data-end=\"2761\">\n<p data-start=\"2736\" data-end=\"2761\">des photos si n\u00e9cessaire.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2763\" data-end=\"2855\">Promo Chaudi\u00e8re proposera alors une solution adapt\u00e9e : \u00e9change, r\u00e9paration ou remboursement.<\/p>\n<hr data-start=\"2857\" data-end=\"2860\" \/>\n<h2 data-start=\"2862\" data-end=\"2882\">9. Responsabilit\u00e9<\/h2>\n<p data-start=\"2884\" data-end=\"3062\">Promo Chaudi\u00e8re ne saurait \u00eatre tenue responsable des dommages r\u00e9sultant d\u2019une mauvaise utilisation, d\u2019une installation non conforme ou d\u2019un usage non professionnel des produits.<\/p>\n<hr data-start=\"3064\" data-end=\"3067\" \/>\n<h2 data-start=\"3069\" data-end=\"3083\">10. Contact<\/h2>\n<p data-start=\"3085\" data-end=\"3145\">Pour toute question relative aux retours ou remboursements :<\/p>\n<p data-start=\"3147\" data-end=\"3176\">\ud83d\udce7 <strong data-start=\"3150\" data-end=\"3176\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3152\" data-end=\"3174\">info@promochaudiere.be<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Objet La pr\u00e9sente politique de retour et de remboursement d\u00e9finit les conditions applicables aux retours de produits achet\u00e9s sur<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-53610","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/pages\/53610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/comments?post=53610"}],"version-history":[{"count":1,"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/pages\/53610\/revisions"}],"predecessor-version":[{"id":53611,"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/pages\/53610\/revisions\/53611"}],"wp:attachment":[{"href":"https:\/\/promochaudiere.be\/nl\/wp-json\/wp\/v2\/media?parent=53610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}